· Susan Page
Clarity Is Kindness
A survey score tells you morale dropped. It doesn’t tell you why.
Read more: Clarity Is KindnessPerspectives
Observations from the field
· Lamar Pierce
The Ideas Hiding Between the Boxes
Surveys can only ask questions an organization already knows to ask. And that is their limitation.
· Susan Page
The Hidden Cost of Ambivalence: Why People Leaders Must Treat Cultural Drift as a Strategic Risk
Quiet resistance and ambivalence are incredibly dangerous to transformation, and most leaders don’t see them coming.
· Brian Riggs
A New Approach to Understanding Member Value: Why Associations Need a Better Way to Listen
One question has consistently surfaced: “How do we know if we’re truly creating value for our members?”
· Eric Perez
The Listening Revolution: When Every Voice Finally Matters
Employees spend their evenings telling friends, family, coworkers, and LLMs what they wish their companies knew.
· Gordon Rudow
Your AI Strategy has a Human Problem
The path toward AI adoption is riddled with real human emotion and issues.
